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Privacy Policy

1. Introduction

MedSecure Logistics LLC (“we,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information we collect in the course of providing medical courier and logistics services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our operations, website, and communications with clients, patients, and partners.

By using our services, you consent to the data practices described in this policy.

2. Scope

This Privacy Policy applies to all information we collect from:

  • Clients and partners (hospitals, clinics, laboratories, pharmacies)

  • Patients or individuals whose medical information may be transported

  • Employees, contractors, and job applicants

  • Visitors to our website or online platforms

It covers all methods of data collection, whether electronic, paper-based, verbal, or digital.

3. Information We Collect

We collect only the information necessary to perform our medical courier services safely, efficiently, and in compliance with federal and state regulations.

A. Personal Information

Includes:

  • Name, address, email, and phone number

  • Employment or business contact information

  • Billing and payment details

B. Health Information (Protected Health Information – PHI)

When transporting medical materials, we may handle limited PHI such as:

  • Patient identifiers (name, ID number, or barcode)

  • Medical specimen or test reference data

  • Delivery origin and destination associated with healthcare services

All PHI is handled in accordance with HIPAA Privacy and Security Rules.

C. Technical and Usage Data

Collected through our systems and website, such as:

  • GPS data from courier tracking systems

  • Log data from dispatch and proof-of-delivery (POD) applications

  • Website usage statistics (cookies, IP addresses, and analytics)

4. How We Use Your Information

We use collected information to:

  1. Provide Courier Services: Pickup, transport, and deliver medical items securely and efficiently.

  2. Verify Identity: Confirm sender and recipient authorization.

  3. Maintain Chain of Custody: Ensure each delivery is logged, verified, and time-stamped.

  4. Communicate with Clients: Provide order confirmations, updates, and invoices.

  5. Comply with Legal Requirements: Maintain HIPAA and DOT compliance records.

  6. Enhance Operations: Improve routing, scheduling, and technology systems.

We do not sell, rent, or share personal or health information with third parties for marketing purposes.

5. Legal Basis for Processing Information

MedSecure Logistics LLC processes information based on:

  • Contractual necessity: To fulfill delivery agreements with healthcare clients.

  • Legal obligations: Compliance with HIPAA, OSHA, DOT, and state recordkeeping laws.

  • Legitimate interests: Ensuring safety, efficiency, and service improvement.

  • Consent: For website visitors, newsletter sign-ups, or optional communication features.

6. HIPAA Compliance

MedSecure Logistics LLC operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA).

  • We maintain signed Business Associate Agreements (BAAs) with all healthcare providers.

  • All employees undergo annual HIPAA training and sign confidentiality agreements.

  • All electronic PHI (ePHI) is encrypted in transit and at rest.

  • Access to PHI is restricted to authorized personnel only.

In the event of a data breach, MedSecure Logistics LLC will notify affected parties and regulatory authorities in accordance with HIPAA breach notification requirements.

7. Data Retention

We retain records only as long as necessary to fulfill service contracts and meet legal requirements.

  • Courier logs and delivery confirmations: Minimum 6 years

  • Employee and driver records: Minimum 3 years

  • Financial and billing records: 7 years

  • Website analytics (non-identifiable): Up to 12 months

All obsolete data is securely deleted or destroyed following NIST and HIPAA disposal standards.

8. Information Sharing and Disclosure

We may share information only under the following circumstances:

  • With authorized healthcare providers and clients involved in a delivery

  • With regulatory bodies (e.g., DOT, OSHA, HHS) for compliance purposes

  • With service vendors (e.g., IT providers) bound by confidentiality agreements

  • As required by law, subpoena, or government investigation

We never disclose PHI or confidential business information to unauthorized parties.

9. Data Security Measures

MedSecure Logistics LLC uses administrative, physical, and technical safeguards to protect all data.

Our Security Measures Include:

  • Encrypted dispatch and proof-of-delivery (POD) systems

  • GPS vehicle tracking and audit logs

  • Password-protected databases with multi-factor authentication

  • Secure access controls for employees

  • Locked transport containers and tamper-evident seals

  • Regular cybersecurity audits and employee training

Any suspected or confirmed data breach must be reported immediately to management and the company’s Privacy Officer.

10. Your Rights and Choices

Depending on your relationship with us, you may have the right to:

  • Access your personal information or request a copy

  • Correct or update inaccurate information

  • Request deletion of non-essential data (where legally permissible)

  • Withdraw consent for non-essential communications

  • File a complaint regarding our data handling practices

To exercise any of these rights, please contact: Support@medsecurelogistics.com

11. Website and Cookies Policy

Our website may use cookies to improve functionality, navigation, and analytics.
Cookies do not contain PHI or personally identifiable data.
Users can disable cookies through their browser settings without affecting access to core site functions.

12. Children’s Privacy

Our services are intended for healthcare organizations and adult professionals.
We do not knowingly collect or store information from individuals under 18 years of age.

13. Policy Updates

This Privacy Policy may be updated periodically to reflect regulatory or operational changes.
The latest version will always be available on our website, and clients will be notified of any material updates.

14. Contact Information

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If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Privacy Officer
MedSecure Logistics LLC
7777 W Lincoln Hwy, Suite A, 1st FL
Frankfort, IL 60423
Email: Support@medsecurelogistics.com
Phone: 877-777-3661

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